Shipping Policy – Regal Candleworks

Effective Date: January 17, 2025

At Regal Candleworks, we are committed to providing our customers with fast, reliable, and secure shipping services. This Shipping Policy outlines the shipping methods, delivery times, and other important information regarding the shipment of your order. By placing an order with us, you agree to the terms outlined in this policy.

Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure that your order reaches you in a timely manner. The available shipping options are as follows:

  1. Standard Shipping: Our standard shipping typically takes between 5-7 business days depending on your location. This is the most economical shipping option and is available for most domestic orders.

  2. Expedited Shipping: If you need your order sooner, we offer expedited shipping, which usually arrives in 2-3 business days. Please select this option at checkout to ensure faster delivery.

  3. Next-Day Shipping: For customers requiring urgent delivery, we offer next-day shipping for orders placed before 2:00 PM EST. Orders placed after this time will be processed the following business day.

  4. International Shipping: We currently offer international shipping to select countries. Delivery times for international orders vary based on the destination country and customs processing. Please note that international shipping may incur additional charges such as customs duties, taxes, and fees that are the responsibility of the customer.

Processing Time

Orders are processed within 1-2 business days from the time they are placed, excluding weekends and holidays. Orders placed on weekends or holidays will be processed the next business day. Please note that some items may have longer processing times, particularly custom or made-to-order products. You will be notified of any delays that may affect the processing of your order.

Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. You will be provided with an estimated shipping cost during checkout, and the final shipping cost will be confirmed before completing your order.

We offer free standard shipping on orders over $50 within the United States. If your order does not meet the minimum requirement, shipping charges will be applied based on the selected shipping method and destination.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your order through the carrier’s website. Please allow 24-48 hours for tracking information to be updated after your order has shipped.

If you encounter any issues with tracking or need assistance with locating your package, please reach out to our customer service team at info@regalcandleworks.com or call 718-757-1080.

Shipping Restrictions

Please note the following shipping restrictions:

  • We currently do not offer shipping to P.O. Boxes or APO/FPO addresses.
  • Certain products may be subject to shipping restrictions based on size or weight. If there are any restrictions on your items, you will be notified during checkout or via email.

Lost or Damaged Shipments

At Regal Candleworks, we take great care in packing your order to ensure it arrives in perfect condition. However, in the rare event that your package is lost or damaged during transit, please contact us immediately at info@regalcandleworks.com or call 718-757-1080. We will work with the carrier to resolve the issue and offer a solution, such as a replacement or refund.

If your package shows as delivered but you have not received it, please check with neighbors or others in your household to ensure the package was not misplaced. If it cannot be located, contact us as soon as possible so we can assist with the investigation.

Customs, Duties, and Taxes (For International Orders)

For international shipments, please be aware that your order may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for details on potential fees before placing an order. Regal Candleworks is not responsible for any customs duties or taxes incurred on international orders.

Changes to Shipping Information

If you need to change your shipping address or have any other shipping-related requests, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, but once your order has been processed and shipped, we are unable to make changes to the shipping information. To avoid issues, please review your shipping details carefully before completing your order.

Customer Support

If you have any questions regarding our shipping policy or need assistance with your order, please feel free to contact our customer support team. We are here to help!

Our customer service team is available during business hours and will respond to inquiries promptly.

Conclusion

At Regal Candleworks, we are dedicated to providing you with a smooth, efficient, and secure shopping experience. With a range of shipping options, reliable delivery services, and excellent customer support, we aim to make sure your order arrives on time and in perfect condition. Thank you for choosing Regal Candleworks for your purchase!

Effective Date: January 17, 2025