Sales Policy for Regal Candle Works

Effective Date: January 17, 2025

Welcome to Regal Candle Works! Our Sales Policy outlines the terms and conditions that apply to your purchases from our website. By placing an order, you agree to comply with this policy.

1. Product Availability

We strive to provide accurate information about product availability. However, due to demand, some items may be temporarily out of stock. If an item is unavailable after your order is placed, we will notify you as soon as possible and provide options for a refund or an alternative product.

2. Pricing

All prices listed on our website are in U.S. dollars and are subject to change without notice. We make every effort to ensure that our pricing is accurate; however, errors may occur. If a pricing error is discovered after your order is placed, we will contact you to confirm whether you would like to proceed with the order at the correct price or cancel it.

3. Payment Methods

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Payment must be received before your order is processed and shipped.

4. Order Confirmation

After placing an order, you will receive an email confirmation containing your order details. Please review this information carefully and contact us immediately if there are any discrepancies.

5. Shipping Policy

Orders are typically processed within 1-3 business days. Shipping times may vary based on your location and the shipping method selected at checkout. Once your order has shipped, you will receive a tracking number to monitor its progress.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed if your order has not yet been shipped. If the order has already been shipped, you will need to follow our return process.

7. Customer Support

If you have any questions or concerns regarding your order, our products, or this Sales Policy, please reach out to our customer service team:

Thank you for choosing Regal Candle Works! We appreciate your business and look forward to serving you.