Payment Policy – Regal Candleworks

Effective Date: January 17, 2025

At Regal Candleworks, we prioritize ensuring that your shopping experience is seamless and secure. This Payment Policy outlines the payment methods available for purchasing products from our website, regalcandleworks.com, and the procedures for processing payments. By placing an order on our site, you agree to the terms outlined in this policy.

Accepted Payment Methods

We offer multiple payment options to provide you with a convenient and secure checkout process. The available payment methods include:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. To complete your purchase, simply enter your credit or debit card details during checkout.

  • PayPal: PayPal is also available as a payment method. If you prefer to use PayPal, you can select it during checkout, and you will be redirected to the PayPal site to complete the payment securely.

  • Apple Pay and Google Pay: For customers who prefer a more seamless payment experience, we accept Apple Pay and Google Pay. You can use these methods at checkout for faster payments.

  • Gift Cards: We also accept Regal Candleworks gift cards for purchases. Gift cards can be applied to your order during checkout. If your order exceeds the gift card balance, you may pay the remaining balance using another accepted payment method.

  • Other Secure Payment Methods: We are continuously evaluating new payment methods to offer our customers. Please check our website for any updates regarding new payment options available for future purchases.

Currency and Pricing

All prices on Regal Candleworks are listed in USD (United States Dollars). The final price of your order will include applicable taxes and shipping fees, which will be calculated at checkout. We reserve the right to change the prices on our website at any time without notice, but any price changes will not affect orders that have already been confirmed.

Payment Processing and Security

The security of your payment information is of the utmost importance to us. Regal Candleworks uses SSL (Secure Sockets Layer) encryption technology to ensure that all personal and payment data entered on our website is secure. Your information is transmitted securely and kept confidential throughout the payment process.

Our payment processors are PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring that all transactions meet the highest standards for payment security. Additionally, we do not store your credit card information. All payment details are processed by trusted third-party services, such as PayPal and credit card networks, to ensure your privacy and security.

Order Confirmation and Payment Authorization

Once you complete your purchase and submit payment, you will receive an order confirmation email. This email will contain your order number, a summary of the items purchased, and an estimated delivery date. Please ensure that the email address you provide at checkout is correct to receive this confirmation.

Please note that your order will not be processed until payment is successfully authorized and verified. In some cases, we may need to verify your payment details before processing your order. If there is an issue with your payment or if we need additional information, we will reach out to you promptly.

Sales Tax

Sales tax is applicable to all orders in accordance with the tax laws of the state of New York. The sales tax will be calculated and added to the total price of your order during checkout, based on the shipping address provided. If you are located outside of New York, sales tax may not be applicable.

Payment Declines and Issues

If your payment is declined or there is an issue with processing your payment, you will be notified immediately. We recommend checking that your payment details are correct, including the card number, expiration date, and CVV code. You should also verify that your card has sufficient funds or a high enough credit limit to complete the transaction.

If you experience any problems with your payment, please contact our customer service team at info@regalcandleworks.com or call 718-757-1080 for assistance. Our team will help you resolve any issues related to your payment or order.

Refunds and Payment Adjustments

In the event of a return, we will process your refund to the original payment method used for the purchase. Refunds are typically issued within 7-10 business days of receiving the returned item. Please note that shipping costs are non-refundable unless the return is due to a mistake on our part or if the product was damaged or defective.

If you experience a price adjustment after your purchase (e.g., a promotion or discount applied after you placed your order), we will issue a refund for the price difference, provided the product meets our refund policy criteria.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order is shipped, we are unable to cancel it, but you can return the item within our 30-day return window for a refund.

Fraud Prevention

To protect both our customers and our business from fraud, we reserve the right to cancel or hold orders for further review if we suspect any fraudulent activity. This may include verifying payment details or requesting additional information from the customer. If your order is flagged for verification, we will contact you promptly to resolve any issues.

Customer Support

If you have any questions regarding this Payment Policy, need assistance with processing a payment, or experience any issues with your order, our customer support team is here to help. Please contact us using the following:

Our customer support team is available during business hours, and we will do our best to respond to inquiries promptly.

Conclusion

At Regal Candleworks, we are committed to providing you with a secure and convenient payment experience. By offering multiple payment options and using the latest encryption technology, we ensure that your personal and payment information is always protected. If you have any questions or concerns, don’t hesitate to reach out to us—we’re here to help.

Thank you for choosing Regal Candleworks.