Refund and Return Policy for Regal Candle Works

Effective Date: January 17, 2025

At Regal Candle Works, we strive to provide you with high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, our Refund and Return Policy outlines the steps you can take to return items and request refunds.

1. Return Eligibility

You may return items within 30 days of receipt for a full refund or exchange, provided that the following conditions are met:

  • The item must be unused, in its original packaging, and include all accessories.
  • You must provide proof of purchase, such as a receipt or order confirmation.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@regalcandleworks.com or call us at 718-757-1080 to inform us of your intent to return an item.
  2. Receive Instructions: We will provide you with detailed return instructions, including a return authorization number (if applicable).
  3. Package Your Return: Securely package the item in its original packaging. Include the proof of purchase and any relevant documentation.
  4. Ship the Item: Send the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

5. Exchanges

If you wish to exchange an item for a different size or model, please follow the return process above. After we receive your returned item, you can place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please keep all packaging materials for inspection.

7. Customer Support

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to our customer service team:

Thank you for choosing Regal Candle Works! We appreciate your business and are committed to ensuring your satisfaction.